If a customer wants to apply for an insurance policy, what is the correct action for an agent to take?

The correct action for an agent when a customer wants to apply for an insurance policy is to complete the application and review the information with the customer. This approach ensures that the application is filled out accurately, reflecting the customer's needs, preferences, and health status. By going over the application together, the agent can clarify any questions and ensure that the customer understands the policy being applied for, which is essential for informed decision-making.

This method also fosters transparency and trust, as the customer is involved in the process and can correct any potential inaccuracies before the application is submitted. Additionally, when customers have a chance to review their application, they are more likely to feel confident in the information provided and the coverage options selected.

In contrast, other options like having the customer sign a blank application or completing it over the phone without review could lead to misunderstandings or errors, ultimately harming the customer’s interests and complicating claims in the future. Having the customer fill out the application independently and then sending it to the agent also lacks the crucial step of verifying the information together, which is important for a successful application process.